Returns Policy | Top Seller Picks

Policy summary

This summary applies to eligible Top Seller Picks orders shipped to customers in the United States using Amazon’s shipping services.

Returns: We accept returns for both defective and non-defective products, subject to the conditions below.
Exchanges: We accept exchanges for eligible items (same product replacement through Amazon’s return flow).
Product condition: New only — items must be unused and in the same condition as received, with tags and original packaging where applicable.
Return window: 30 days from the date of delivery.
Return methods: At a drop-off location or by mail, as offered when you start your return in Amazon Your Orders.
Return label: Download and print the return label from Amazon when provided. Customer responsibility for return shipping unless the return is due to a defect, damage, or seller error.
Restocking fees: No cost — we do not charge restocking fees on eligible returns.
Refund processing time: Up to 14 days after Amazon or the seller receives the returned item.

Overview

When you order from Top Seller Picks, your items are fulfilled and shipped using Amazon’s shipping service and delivery network. Eligible new items may be returned or exchanged within 30 days of delivery for both defective and non-defective reasons, unless the product is marked non-returnable.

To start a return or exchange, use your order details in Amazon Your Orders. Approved returns, replacements, and refunds are processed through Amazon’s returns system.

How to start a return

Sign in to your Amazon account.
Go to Your Orders.
Find the order and select Return or replace items.
Choose the item, reason for return (defective or non-defective), and preferred resolution (refund or exchange).
Download and print your return label if Amazon provides one, then return the item by mail or at an approved drop-off location.

For full step-by-step help, see Amazon’s official guide: Amazon Returns Center.

Exchanges

We accept exchanges on eligible new items within the 30-day return window. When you start a return in Amazon Your Orders, select Exchange or Replacement if offered for your item. The replacement is subject to availability.

Return window & product condition

Return window: 30 days from delivery for eligible items in the United States.
Product condition: New only. Items must be unused, undamaged by the customer, and returned with original packaging and accessories unless the return is due to defect or seller error.
Holiday season: items shipped between November 1 and December 31 may qualify for an extended return window through January 31 of the following year (confirm on your Amazon order).
Third-party sellers: return periods may differ; check the product page before purchase.

Refunds

When Amazon or the seller approves your return:

Refunds are issued to your original payment method within up to 14 days after Amazon or the seller receives the returned item.
Restocking fees: No cost on eligible returns under this policy.
Return shipping is the customer’s responsibility unless the return is due to defect, damage in transit, or seller error. Download and print any return label provided in Your Orders.
Partial refunds may apply if an item is returned used, damaged by the customer, or missing parts not due to seller error.

Return methods & labels

Approved returns may be completed by mail (using a printable label from Amazon) or at an eligible drop-off location, depending on what Amazon offers for your order. You are responsible for printing the return label and for return shipping costs unless the return qualifies for a prepaid label due to defect or seller error.

Items that may not be returnable

Amazon restricts returns on certain products for hygiene, safety, or legal reasons. Examples often include (but are not limited to):

Opened software, music, or video games (where applicable)
Personal care, intimate apparel, and health-related items once opened
Grocery, perishable, and live plants
Customized or personalized products
Digital content after download or access
Items marked Non-returnable on the product page

Always check the product’s return eligibility on Amazon before purchasing.

Damaged, defective, or wrong items

If you receive an item that is damaged, defective, or not what you ordered, start a return in Your Orders and select the appropriate reason. Amazon or the seller may offer a prepaid return label, a replacement shipped at no extra cost, or a full refund including shipping.

Report significant damage or delivery issues promptly—Amazon may require photos or other documentation.

Marketplace (third-party) sellers

Products sold by sellers other than Amazon.com are fulfilled and returned according to that seller’s policy. The return window, restocking fees (if any), and who pays return shipping are shown on the product page and in your order details. Contact the seller through Amazon’s messaging system if you need help with a marketplace return.

Gifts

Gift returns are handled through Amazon’s gift return process. The gift recipient can return eligible items using the order ID or gift receipt without revealing the purchase price to the recipient. See Amazon’s gift return help for details.

Shipping & fulfillment

Top Seller Picks uses Amazon’s shipping and fulfillment services to deliver orders. Delivery times, tracking, and shipping options shown at checkout are provided through Amazon’s carrier network. For delivery questions, refer to the tracking information on your order confirmation.

Top Seller Picks cart

Our on-site cart lets you save products while you browse. When you are ready to buy, complete your purchase through our checkout flow; your order is then shipped using Amazon’s shipping service. Returns for those orders follow this policy and are initiated through Amazon Your Orders.

Affiliate disclosure

Top Seller Picks may earn a commission when you purchase through our Amazon links, at no extra cost to you. As an Amazon Associate, we earn from qualifying purchases. Commissions do not affect Amazon’s return policies or your eligibility for refunds.

Questions about this page

For order-specific return, refund, exchange, or shipping help, contact Amazon Customer Service or email us at [email protected].